Frisco, TX - 11/11/2014
After careful consideration and a lengthy interview process, Gold Medal Pools stood above the rest. Period. From inception to the finished product, Josh, Mary and the entire GM team exceeded our expectations.
Our wants consisted of a linear-shaped pool, fire pit and a built in gas grill. We started the project in April 2014 and immediately met our Project Mgr, Joe-Ray. Consummate professional. He was onsite almost every day and if not, he was in touch via text or ph. I was able to watch the entire build daily. The Gold Medal crews were always prompt, prepared and meticulous. The design team listened to our ideas and was a tremendous help when it came to choosing the stone, tile, colors, etc.
We were enjoying our pool less than 8 weeks after they broke ground. Fast and precise. Relaxing dip in the pool, burgers on the custom grill, s'mores by the fire pit...do yourself a favor, hire Gold Medal to make your family's backyard oasis come to life.
McKinney, TX - 11/5/2014
I wanted to write a review about Gold Medal Pools because you do not come across a company like this very often these days. I grew up around the Dallas area and always heard of Steve Sandler and knew he built a quality product. Since Steve is with Gold Medal I thought I would look into them and they were top on my list.
The attention to detail, customer service, and quality of the product exceeded my expectations. I really liked the fact that they have their own in house crews and I feel that made a difference on the experience and the finish out of the project.
Thank you Gold Medal!
Dallas, TX - 10/30/2014
For a first time pool owner, Gold Medal Pools made the entire experience a breeze. Mary listened to all of my concerns and questions and walked me through the entire design process. They put on a wonderful presentation and were able to get my husband on board as well! My family has been so pleased with our new pool and Gold Medal has continued to exceed the expectations of costumer service. I would recommend this company to anyone.
Frisco, TX - 10/24/2014
After contacting several pool companies we knew Gold Metal Pools would build us the pool of our dreams. Mary and her staff were very professional, friendly and helpful. Their pool design (based on our vision) surpassed our expectations and the courteous and prompt attention to details and answering our many questions was an added plus. If you are looking for quality, we highly recommend Gold Metal Pools!
Frisco, TX - 10/23/2014
When it comes to pool design, build out and ease of the process there is no other company to use than the Sandler's and Gold Medal Pools. 41 days from dig to fill on our just completed pool/spa in Frisco. Flawless execution of every stage of the project.
This is the second pool we have done with this outstanding organization of professionals. Joe Ray Garcia, our superintendent, actually built our first pool 14 years ago and he just completed our second one. Mary Sandler made the entire process very easy to understand and the entire Sandler team was available to assist with any and all questions.
Both my wife and I office out of our residence and we were able to "participate" in every stage of construction. The superior quality and work ethic not only of the Sandler employees, but of their highly skilled and professional trade craftsmen was an absolute pleasure to watch. We never even considered bidding out the second pool because we were so happy with our first experience. And this one was even better! Thanks to all at Gold Medal. What a fine organization at the cutting edge of what they do!
Bud and Marla Boswell
Frisco, TX - 10/23/2014
I met Mary Sandler three years ago when we purchased in North Frisco. She and three other companies submitted quotes. Yes, I fell in love with her personality, but no we didn't purchase a pool. Three years later I could't keep my daughter at bay any longer and I decided to proceed. I chose Gold Medal and Mary.
I was so impressed by her flexibility, her constant communication and desire to provide exactly what we wanted, that I didn't even bid the project out. I just asked that she provide something that would make us happy, last a long time and provide superior customer service! I received all that and much more! Her designs were incredible, she made multiple revisions at no charge. Keith (our foreman) was spectacular! The subs did an unbelievable job. We completed in less than six weeks and the price was less than the original quote from three years earlier! I can't say enough about Mary, Tamra, Keith and the entire Gold Medal team.
You can't do better, but you can certainly do worse! Other companies may talk about their product, but very few can offer the complete package coupled with decades of experience. Remember the most important part is the guy or in this case, the gal.
McKinney, TX - 10/19/2014
When we were building our new home, I asked 5 pool companies to submit designs for our new pool. I did a lot of research and in the end we had Gold Medal design and build our pool and outdoor kitchen. We decided to do a simultaneous build with the construction of our new home, though our builder was convinced this would be a problem and would delay our moving in.
During construction, Gold Medal communicated very well with our builder, kept the site extremely tidy, and there was never a problem. The pool was complete before the house was finished and our builder said that Gold Medal was the best pool builder he had ever worked with. That is certainly true for us.
From design through construction we were very pleased. We love the design. After the pool was finished we mentioned a piece of stone that seemed to be flaking and within a couple of days the entire piece was replaced. When we had a minor problem with a Green Egg they installed, they showed up to fix it and brought wood for the smoker and a gift certificate for a local butcher--now that's what I call customer service!
Since we built several of our neighbors have also built with Gold Medal and are happy with the choice. We've watched another company we had considered show up, dig holes, and vanish for weeks at a time. We were swimming before neighbors who had started construction earlier but were at the plastering stage! Gold Medal designed a great pool, were incredibly responsive, and have been great with follow up. We highly recommend Gold Medal.
Frisco, TX - 10/15/2014
We are a two time pool client of Gold Medal Pools. They continue to out do themselves. We can't wait to move again so that we can see what they come up with next. Their service and support is excellent.
Frisco, TX - 10/14/2014
Gold Medal completed our pool about 6 months ago. This was the 3rd pool I have had built in my life, and I can tell you that the entire process with Gold Medal was first class from beginning to end. I am fortunate enough to work from home on many days, and I witnessed first hand the superior craftmanship and dedication to detail (without the masons and contractors knowing I was watching) Gold Medal employs. They were always punctual, clean, and accommodating.
Their design team and sales group were extremely professional and very flexible with the changing design demands we kept throwing at them. I've read a couple of negative reviews about Gold Medal Pools and literally can't reconcile these negative comments with the experience I have had. I can not endorse this company highly enough.
Plano, TX - 7/26/2014
We used Gold Medal to remodel our pool that they built for a previous homeowner. We experienced no problems at all. The rainy weather we had in April caused some delays but we were not in a hurry. Gold Medal and Mark Bratcher did a very good job for us. Mark returned my calls whenever i called and he answered all of our questions and he really helped us pick out materials and in the re-design. The crews did a good job cleaning up after each day and each phase.
Celina, TX - 11/11/2014
My wife and I used Gold Medal to build our pool, spa, deck and outdoor kitchen. We couldn't be happier with the whole process. Eric was our salesman and came up with an amazing design first go round. We made a few minor adjustments, but Eric thought of things that we would have never thought about that made our pool PERFECT.
Joe was our project manager. He communicated with us the entire process and stayed on top of the project. He communicated with us from the beginning about every part of the process and communication didn't waiver throughout. They completed our project ahead of their estimated time frame. I am extremely happy with the craftsmanship and look of our project. I was also very happy with how clean they kept the project throughout. I would recommend them to anyone.
"From the beginning to the end of the process it felt that we were dealing with close personal friends. I knew we had picked the right folks when we saw Steve and Josh Sandler getting out there rolling up their sleeves getting dirty to build our pool. We would and already have recommended Gold Medal Pools to our friends and family."
-The Rodriguez Family
"We are swimming and enjoying our pool beyond our dreams...I want to recognize the workmanship and quality your company exhibited throughout the building process...I especially want to Thank You for the quality that you possess that is missing from the world today. Honoring your word! I urge any one to go with Gold Medal Pools and get ready to be 'Under-Promised' and 'Over-Delivered.'"
"Our past dealings with contractors, pools, houses, etc. have always been stressful and complicated due to an apparent lack of interest after entering the contract. It was a pleasure to be able to plan and then sit back and watch everything happen consistently and with quality. The detail given to our special needs in land prep and water control has paid off, again these were born out of your expertise and concerns for proper installation of our pool and deck."
-The Tatsch Family
"Wow! You told us it would be an enjoyable process to build a pool and you were right. We were and continue to be so impressed with the way Gold Medal Pools is run, that we just had to let you know...In particular, Steve inspected the work once and sometimes twice each day...We are happy to recommend Gold Medal Pools to our friends and anyone else considering a pool."
-The Karp Family
"It is clear Steve approached putting our pool in our backyard as though he was building it for his own backyard. That simple, but incredibly important philosophy is what differentiates Gold Medal Pools."
-The Barlow Family
"My family would like to take this opportunity to thank each and everyone of you at Gold Medal Pools for doing such an outstanding job on our pool. We were at first a little hesitant at making such a large investment in a pool, but now have realized that a pool can bring so much joy, excitement and beauty to our home. We especially love the soothing of the spa at night. We are actually more relaxed and sleep better from the warm water massaging action.
It is very rare that I see such attention to quality and detail as that of Mr. Sandler. Steve was at the site every phase of operation overseeing all aspects of the pool construction and made sure our pool was constructed to his high standards of workmanship and quality. This made me feel very comfortable that I was getting a well built pool that would provide many years of trouble free operation."
-The Locke Family